SOUNDNIX Lifetime Limited Warranty

Because exceptional quality should not have an expiry. We believe true quality should be experienced not only when the product is new, but throughout its intended service life.

1. Our Commitment

At SOUNDNIX, we are committed to delivering premium automotive acoustic and cabin comfort solutions with exceptional workmanship and carefully selected materials. We proudly stand behind the quality of our products and services by providing this Lifetime Limited Warranty, subject to the terms and conditions set out below.

This warranty is provided in addition to any rights and remedies available to consumers under applicable Malaysian law.

2. Warranty Coverage

Subject to the terms of this Warranty, SOUNDNIX warrants that:

2.1 Workmanship

All installation services performed by SOUNDNIX are warranted against defects in workmanship for the lifetime of the original owner’s ownership of the vehicle on which the installation was carried out.

Where a defect in workmanship is confirmed by SOUNDNIX, we will at our sole discretion, repair or rectify the affected installation at no charge for labour.

2.2 SOUNDNIX Branded Materials

Where SOUNDNIX branded materials are supplied and installed by SOUNDNIX, such materials are warranted against manufacturing defects for the lifetime of the original owner’s ownership of the vehicle.

Should a manufacturing defect be verified, SOUNDNIX may repair or replace the affected material with the same or an equivalent product at its sole discretion.

3. Warranty Period

For the purpose of this Warranty, “Lifetime” means the period during which the original registered customer continues to own the vehicle in which the SOUNDNIX products were originally installed.

This Warranty automatically expires upon:

(a) transfer of ownership of the vehicle;

(b) disposal, total loss or write-off of the vehicle;

(c) removal of the SOUNDNIX installation by any person other than SOUNDNIX; or

(d) termination under any provision of this Warranty.

4. Warranty Conditions

This Warranty shall only apply where:

(a) the installation was performed by SOUNDNIX or an authorised SOUNDNIX installation centre;

(b) the original proof of purchase or warranty registration can be produced upon request;

(c) the products remain installed in the original vehicle;

(d) the products have been used under normal operating conditions; and

(e) the customer promptly notifies SOUNDNIX upon discovering any suspected defect.

5. Exclusions

This Warranty does not cover:

(a) normal wear and tear, cosmetic deterioration, ageing, fading, staining or discolouration;

(b) damage caused by accident, collision, flood, fire, theft, vandalism or other external events;

(c) damage resulting from misuse, abuse, negligence, improper maintenance or improper cleaning;

(d) damage caused by unauthorised repairs, alterations, modifications or removal of the installation;

(e) damage arising from installation or servicing by persons not authorised by SOUNDNIX;

(f) defects caused by excessive moisture, corrosion, chemical exposure or environmental contamination;

(g) damage resulting from motorsport, commercial racing or abnormal vehicle use;

(h) defects arising from unrelated vehicle mechanical or electrical failures;

(i) products or accessories not supplied by SOUNDNIX;

(j) consumable components or items naturally subject to deterioration through normal usage; and

(k) any indirect, incidental, consequential or economic loss, including loss of use of the vehicle, transportation costs, loss of income or business interruption.

6. Customer Responsibilities

The customer shall:

(a) use the vehicle in a reasonable manner;

(b) follow any maintenance or care instructions provided by SOUNDNIX;

(c) avoid any unauthorised removal or modification of the installation;

(d) notify SOUNDNIX as soon as reasonably practicable after discovering any issue; and

(e) provide reasonable access for inspection and repair.

7. Warranty Claims

To submit a warranty claim, the customer shall:

(a) contact SOUNDNIX to arrange an inspection.

(b) present the original invoice or proof of purchase.

(c) make the vehicle available for inspection at a SOUNDNIX service location or another location approved by SOUNDNIX.

SOUNDNIX reserves the right to inspect the vehicle before determining whether the claimed defect is covered under this Warranty.

No repairs shall be carried out by third parties without SOUNDNIX’s prior written approval. Unauthorised repairs may void this Warranty.

8. Remedy

If a defect is confirmed and covered by this Warranty, SOUNDNIX may, at its sole discretion:

(a) repair the affected installation;

(b) replace defective materials with identical or equivalent products; or

(c) provide another appropriate remedy as permitted by law.

The remedy provided under this Warranty shall constitute SOUNDNIX’s obligation in respect of the covered defect.

9. Transferability

This Warranty is personal to the original purchaser and is not transferable to any subsequent owner unless SOUNDNIX expressly agrees in writing.

10. Limitation

Except where prohibited by applicable law, this Warranty does not extend the service life of any product beyond its normal expected lifespan and does not guarantee that all external noise will be eliminated or that a specific level of sound reduction will always be achieved.

11. Governing Law

This Warranty shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with this Warranty shall be subject to the exclusive jurisdiction of the Courts of Malaysia.

12. Reservation of Rights

SOUNDNIX reserves the right to amend or update this Warranty for future installations without affecting warranties already issued for completed installations.